Privacy Policy

We are committed to protecting your privacy and the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Hubfly space.

1. Information We Collect

We collect information to provide cloud infrastructure services, handle billing, and ensure security.

1.1. Personal Information

• Account Information: Email address, username, and authentication credentials.
• Billing Information: Billing details and payment history. Sensitive payment data is processed by third party providers and not stored directly on our servers.
• Team & Project Data: Information about project ownership, team memberships, and invitations.

1.2. Service Usage Data

• Resource Consumption: CPU usage, RAM usage, storage uptime, and related billing metrics.
• Container Activity: Start and stop times, instance states, and scaling events.
• Network Traffic: Ingress and egress bandwidth usage where needed for billing and operations.

1.3. User Content & Technical Data

• Container Data: Docker containers, code, and environment variables you deploy.
• Persistent Storage: Data stored in volumes or storage blocks attached to your services.
• SSH Keys: Public SSH keys used for CLI and tunnel authentication. We do not collect or store private keys.
• Tunnel Logs: Metadata regarding ephemeral tunnels, including creator ID, timestamp, target container, and assigned host ports.

2. How We Use Your Information

• Service Provision: To deploy, manage, and scale your containers and tunnels.
• Billing & Accounting: To calculate usage based costs and manage billing flows.
• Security & Authentication: To verify identity, manage access, and prevent abuse.
• Platform Improvement: To analyze usage patterns and improve the platform.

3. Data Retention

• Ephemeral Data: Data in non-persistent container storage is deleted when the container is stopped or destroyed.
• Persistent Data: Data in storage blocks is retained until you explicitly delete it, or your account is terminated due to policy violations.
• Logs: Access logs, tunnel audit logs, and usage metrics are retained for a limited period for debugging and security purposes.

4. Disclosure of Data

We may share your information in limited cases, including legal compliance, good-faith reporting of suspected illegal activity, or use of third party service providers such as payment processors and infrastructure vendors.

5. Security of Your Information

• Isolation of container environments.
• Encryption of data in transit using SSL/TLS.
• Strict access controls for SSH tunnels and related audit logs.
• Regular security review of platform integrations.

6. Your Rights

• Access the personal data we hold about you.
• Request deletion of your account and associated data where applicable.
• Export your project data.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at support@hubfly.space.